Why Buy From Courtesy Products
For over 70 years Courtesy Products has been serving the hospitality industry by providing innovative in-room coffee products, quality in-room amenities, housekeeping supplies and personal care products. We are the nation’s largest provider of in-room coffee. Our innovative products have made us an industry leader. Our goal has always been for guests to be satisfied, staff to perform optimally and properties to run effortlessly.
Serving the Hospitality Industry Since 1954
Like a good concierge, we understand our customers’ needs and anticipate their desires. Hospitality is the only industry we serve, and we know it inside out, from boutique inns to major chains to luxury resorts.
Just What You Need, When You Need It
Space is currency in your world. If you’re running your hotel efficiently, you can’t afford to keep a huge supply inventory.
But you also can’t afford to run out of the products you need to deliver a great guest experience. We’ve got you covered.
- SAME-DAY SHIPPING: More than 95% of orders ship the same day the order is placed.
- NO THIRD-PARTY DELAYS: Your order ships directly from our U.S.-based distribution centers.
- NO BACKORDERS: We invest in inventory ahead of demand so we’ve always got what you need.
- FREE SHIPPING: Free shipping to the continental U.S. No minimum order, no fine print.
Easy Ordering With No Minimums
Finally, boutique properties don’t need to order in major chain quantities. No minimum orders, ever, means you can always get just what you need, whether it’s a case or a gross.
Never be overstocked for a slow season or scrambling to supply a surprise rush. Flexible quantities and 24/7 ordering let you restock on your schedule.
Ordering is easy: order online anytime. If you’d like personal assistance, you can order by phone during regular business hours.
Free Coffee Makers
More than half of hotel guests use the in-room coffee maker. Make it feel like a premium part of the guest experience with little or no upfront investment.
When you join our in-room coffee program, you will receive coffee makers uniquely suited to meet a hotel’s needs—easy to use, easy to clean—for little to no capital expense..
We’ll help you select a coffee program tailored to your property’s budget and volume needs, so your guests can enjoy exceptional coffee while you enjoy real savings.
Contact Us to Learn More About Our Coffee Programs
Customer Service From Real People
When you call Courtesy Products’ customer service line, you won’t be routed to an offshore agent or asked “press 3 to look up your account.”
You’ll talk to a real, U.S.-based customer service representative who is actually empowered to solve your problem.
You’ll also have a specific customer support rep dedicated to your account. No need to explain from square one every time; your rep gets to know you and your property.
A Track Record Of Success
Customer surveys report a 99% positive satisfaction rate with our products and service. As the industry evolves, so do we, innovating unique solutions to the challenges hotel operators face.
When in-room coffee makers became the norm, machines designed for consumers created extra work in hotels. We developed a proprietary single-serve coffee brewing system specifically for hotel needs.
“My guests enjoy the coffee products and appreciate the simplicity of the brewers. And whenever we’ve needed something, I’m pleasantly surprised at how quickly and without issue Courtesy can get products to my hotel.” – Michelle, GM, Hampton Inn & Suites property
Supporting Your Sustainability Goals
More than a third of travelers seek out hotels certified sustainable. We help you achieve or maintain your green certification by offering products that are responsibly sourced, reduce waste, and promote environmental health.
Wide Selection of Quality Products
We carefully vet our vendors to offer only quality products to our customers. Our innovative approach and solutions-first mindset has also led to developing products of our own, specifically designed to meet the needs of hospitality.
Explore our wide selection of beverage, personal care, housekeeping, and in-room amenity products.
The Partner Hotel Operators Trust
 FREE SAME-DAY SHIPPING
In the continental U.S. |  NO MINIMUM ORDERS
Buy only what you need |  LIVE, U.S.-BASED CUSTOMER SUPPORT
M-F 7:30 a.m.–5 p.m. Central Time |  FREE COFFEE MAKER PROGRAM
Low or no capital expense |
 99% SATISFACTION RATING
Among surveyed customers |  CERTIFIED SUSTAINABLE
For a greener future |  FLEXIBLE ORDERING
By phone or online |  DEDICATED SUPPORT REP
Who knows your business |
Create an Account to Unlock Your Benefits