Returns and Refund Policy

Need to return a product? Courtesy Products makes the return process as simple as possible. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are committed to working with you to facilitate a smooth and efficient return process. Please review the policy below for eligibility requirements, return procedures, and refund timelines.

Return Eligibility

Products purchased directly from Courtesy Products may be returned within 30 days of the delivery date, subject to the conditions outlined below.

To qualify for a return:

• Items must be in new, unused, and resalable condition.
• Products must be returned in their original packaging, including all accessories, manuals, and components, if applicable.
• Returned merchandise must be free from damage, alterations, markings, or signs of use that would prevent resale.

Courtesy Products reserves the right to inspect all returned merchandise upon receipt and determine eligibility for credit or refund.

Please note that return shipping costs are the responsibility of the customer unless the return is the result of a shipping error or product defect attributable to Courtesy Products.

Certain products or order types may be subject to additional return restrictions. Customers are encouraged to contact their sales representative or Customer Service team at 1-800-325-4500 for product-specific return information.

Return Authorization Process

To ensure proper processing, all returns require a Returned Material Authorization (RMA) Number issued by Courtesy Products prior to shipment.

How to Obtain an RMA:

1. Contact Courtesy Products Customer Service at 1-800-325-4500.
2. Provide your order information and reason for return.
3. A Customer Service representative will review your request and issue an RMA number, if approved.
4. You will receive detailed return shipping instructions.

Important: Returns shipped without an authorized RMA number may be refused and returned to the sender at the sender's expense.

Return Shipping Requirements

Customers are responsible for arranging and paying for return shipping unless otherwise authorized by Courtesy Products.

Returns may be shipped using:

• FedEx
• UPS
• USPS
• Other approved carriers

All returned merchandise must be securely packaged to prevent damage during transit. Courtesy Products is not responsible for products that are lost or damaged while being returned. We recommend using a shipping method that includes tracking and insurance for your protection.

Restocking Fees

Returns resulting from customer ordering errors, overstock situations, incorrect product selection, or other non-defective reasons may be subject to a restocking fee.

Restocking fees are assessed based on factors including:

• Product condition upon return
• Packaging condition
• Completeness of returned materials
• Ability to return the product to inventory for resale

Any applicable restocking fees will be communicated during the return authorization process and deducted from the final refund amount.

Damaged, Defective, or Incorrect Items

If you receive merchandise that is damaged, defective, or shipped in error, please contact Courtesy Products Customer Service as soon as possible after delivery.

Our team will work promptly to evaluate the issue and determine the appropriate resolution, which may include replacement, repair, return authorization, or refund, depending on the circumstances.

Refund Policy

Once returned merchandise has been received and inspected, eligible refunds will be processed to the original method of payment.

Refunds are typically issued within 5-7 business days after the return has been approved and processed. Depending on your financial institution, additional processing time may be required before the credit appears on your account.

If a restocking fee or other approved adjustment applies, the refund amount will reflect those deductions.

Contact Information

For questions regarding returns, refunds, or return eligibility, please contact:

Courtesy Products Customer Service at 1-800-325-4500

Our team is available to assist you with return requests and provide guidance throughout the process.